Knowledge Base lets you write an article once and have it appear on your public help site under your own domain, inside the in-app contextual help widget, and as a canned-response macro for your support agents. No content duplication, no drift between what customers read and what agents say. Included in every plan — white-labeled on Agency and Enterprise tiers so your clients see your brand, not Mewayz.
No add-on tiers, no feature gates — this is what the module ships with, included in every plan.
Your knowledge base publishes to a custom subdomain you control — branded, indexable by search engines, and served without a Mewayz watermark on Agency and Enterprise tiers.
Flag any article as internal; it becomes available to agents as a macro or reference but never appears in the public-facing help site or the customer portal.
The same article surfaces inside the product as a contextual tooltip or sidebar help panel, so customers find answers before they open a ticket — reducing inbound ticket volume without a separate help-widget subscription.
Edit an article, stage the changes, and schedule a publish date — previous versions are retained so you can audit what customers read on any given date, useful for policy and compliance documentation.
Full-text and semantic search surfaces the right article for the customer's query; the same engine suggests relevant articles to the support agent while they're composing a reply.
The module tracks how often article views prevent ticket submissions, giving you a concrete measure of self-service ROI without a separate analytics integration.
A self-service knowledge base with custom domain, versioning, and in-app help usually means a dedicated tool — here it's one toggle inside the same platform running your helpdesk.
Start free with VCard & Link-in-Bio. Turn on Knowledge base and the rest of the catalog from one flat plan — no per-seat fee, ever.